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Mid-level generalist cloud role with broad infra requirements and moderate employer brand.
Core cloud and infrastructure skills are highly transferable across industries.
Explicit 2–5 years requirement plus mandatory infrastructure skills increases filtering to medium.
Serve as first-level support and monitoring for IT infrastructure including servers, storage, network devices, virtualization, and cloud platforms (primarily Microsoft Azure).
Perform basic troubleshooting and incident logging, acting as the initial point of contact for infrastructure incidents and service requests, ensuring timely escalation following SLAs.
Execute routine health checks, implement standard changes, support patching, backup/restores, and maintain documentation aligned with security and compliance guidelines.
2–5 years of infrastructure support/administration experience.
Bachelor’s degree in IT, Computer Science, Electronics, or equivalent diploma.
Working knowledge of Windows/Linux server administration, virtualization (VMware/Hyper-V), TCP/IP networking, storage backup concepts, and basic cloud administration (preferably Azure).
Experience with monitoring and ITSM tools (e.g., ServiceNow, SCOM) and understanding of ITIL processes.
Experienced in first-level IT infrastructure monitoring and support in 24/7 rotational shift environments including night shifts.
Proficient in multi-domain infrastructure tasks spanning compute, networking, storage, and cloud platforms with relevant certifications (Microsoft, VMware, CCNA, ITIL Intermediate) as a plus.
Capable of independently managing incident handling, escalation, and routine infrastructure operations under shift constraints.