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Tier-1 brand, metro location, and mid-level generalist strategy title drive high applicant competition.
Requires industry-specific knowledge and platform/AI tooling experience, so background fit sensitivity is high.
Explicit five-year requirement plus mandatory AI-agent building and industry expertise make shortlisting strict high.
Develop industry-specific strategic content including presentations, executive briefings, and thought leadership that connect ServiceNow solutions to customer challenges across Telco, Healthcare, Retail, or Public Sector.
Lead customer engagement support by preparing tailored materials, presenting insights, and synthesizing Voice of the Customer feedback to inform strategy.
Build and maintain AI agents and reusable skills to automate research, content generation, and GTM deliverables, enabling scalable productivity gains across teams.
Approximately 5 years of experience in business analysis, strategic consulting, GTM strategy, or content strategy.
Proven experience designing and building AI tooling (custom agents, skills, prompt systems, or automated workflows) with demonstrated adoption by others.
Knowledge of at least one target industry (Telco, Healthcare, Retail, or Public Sector) including business challenges and buying center priorities.
Exceptional writing and storytelling skills for executive audiences with ability to translate technical concepts into business language.
Experienced in client-facing or consulting roles with strong consultative skills including stakeholder engagement and needs discovery.
Comfortable working independently managing multiple projects and cross-functional collaboration with Sales, Marketing, Product, and Industry teams.
Highly proficient with AI integration in daily workflows for research, content development, and automation, plus ability to package tools that scale beyond individual use.