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Tier-1 brand, metro location, mid-level generalist role, and broad skill requirements increase competition.
Core SRE/incident management skills transfer across industries, though enterprise banking context adds some domain bias.
Explicit 5+ years, 2+ years leadership, and many mandatory operational tools/process requirements enforce strict shortlisting.
Lead large-scale systems operations initiatives including event management, incident management, and operational excellence functions.
Serve as primary event commander during major incidents coordinating technical teams for service restoration and impact analysis.
Manage and mentor event management engineers and analysts, allocate resources, and support talent management activities.
5+ years of experience in Systems Engineering, Systems Operations, Production Support, Event Management, or Technology Operations.
2+ years of leadership experience managing operational support teams with 10+ members.
Experience leading Major Incident Management and event coordination in enterprise environments.
Experience creating operational reports, dashboards (Power BI), and managing Incident, Change, Problem, and Event Management processes.
Experienced in high-pressure, mission-critical incident management with strong decision-making skills during outages.
Skilled in stakeholder management and executive communication with ability to engage senior leadership.
Technically proficient with monitoring, automation (Ansible, Python, shell scripting), cloud/hybrid infrastructure, and production troubleshooting.