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Tier-1 brand, generic analyst title, metro location, and mid-level role increase applicant competition.
Technical product-support skills transfer across industries, though product-domain knowledge moderately limits fit.
No explicit years or certifications but requires product troubleshooting and release skills, implying moderate filter.
Provide support and problem resolution for specific software products including troubleshooting and escalating technical issues.
Assist clients with implementation of new products, software releases and upgrades; train customers on product operation and maintenance.
Participate in analysis of client issues requiring changes to software, procedures, or documentation, and help in deploying software releases.
Work Experience Required: Not explicitly mentioned in the JD.
Working knowledge of software product technical aspects, release and reliability management, performance tuning, and technical troubleshooting.
Ability to communicate effectively including delivering presentations and reports without heavy technical jargon.
Not explicitly mentioned: educational qualifications, location, and notice period.
Experience handling technical support for software products, including diagnosing and resolving hardware/software problems.
Familiarity with software release management and client training responsibilities in corporate or technical environments.
Able to work systematically with client feedback, bug tracking, and documentation to improve product support and deployment.