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High due to strong employer brand, mid-level generalist role, Mumbai metro location, and broad facilities responsibilities.
Low because facilities management skills are broadly transferable across industries.
High because of explicit 4+ years requirement and mandatory facilities/hospitality experience.
Oversee day-to-day Workspace service delivery ensuring compliance with SOPs, SLAs, and client contract requirements to enable consistent Occupant and Guest Experience.
Manage and develop the Workspace team and vendor partners to proactively deliver exceptional service, including implementing resets, proactive workspace checks, and responding to emergency situations.
Coordinate with multiple service partners (Security, Dining Services, Landlords) and support operational tasks such as budget forecasting, service ticket audits, and facility inspections to drive continuous improvement and cost savings.
Minimum 4+ years of experience in hospitality or facility management.
Location requirement: On-site in Mumbai, Maharashtra, India.
Proven skills in managing vendors, service delivery, and performance against SLAs and KPIs.
Bachelor’s degree in facilities management, building, business, or related field is preferred but not mandatory.
Experienced in end-to-end facilities or workspace operations with ability to balance client contract compliance and service excellence.
Demonstrates strong client and stakeholder management skills including ability to handle senior client interactions and resolve conflicts.
Capable leader with experience in team management, resource planning, performance assessment, and developing succession plans.