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Tier-1 brand, metro location, mid-level generalist role with broad skills increases applicant competition.
Core front-office and FM skills are transferable but FM industry preference makes background fit moderately sensitive.
Explicit 4-6 years and FM industry experience preference implies medium strictness in shortlisting.
Oversee and direct operational efforts of the Front Office ensuring adherence to policies and professional service for visitors and employees.
Manage front office staff performance, including coaching and rostering of Front Office Executives and Experience Ambassadors.
Coordinate with multiple departments, handle VIP guest management, complaints, safety protocols, and reporting to maintain seamless front office functions.
4-6 years overall experience with 4-5 years in Facilities Management (FM) or related industry.
Preferred qualification: Bachelor’s degree or BHM (Hotel Management).
Proven experience working as a Community Manager or in FM industry handling front office operations.
Location requirement: On-site in Gurgaon, India.
Experienced in managing front office teams and driving customer service excellence in FM or hospitality environments.
Comfortable with handling VIP guests, guest management systems, and cross-departmental coordination.
Capable of managing administrative tasks, compliance, safety protocols, and conducting regular team and leadership connects for issue resolution.