ARC Support Engineer - L3 ( Routing )
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 20–32 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead troubleshooting and resolution of complex customer network issues involving Juniper routing platforms (PTX, MX) primarily handling 'break/fix' scenarios to restore services and prevent outages.
- Replicate customer network problems in Juniper’s lab environment to identify root causes, validate fixes, and recommend solutions, ensuring faster issue restoration.
- Collaborate and communicate effectively between customers, engineering teams, and support staff; mentor junior engineers and contribute to knowledge base and training initiatives.
Minimum Requirements
- Bachelor’s degree in Electronics/Engineering or Computer Science (or equivalent).
- Minimum 8 years of experience in the networking industry.
- In-depth knowledge and experience with Juniper routing platforms (PTX, MX), IP routing protocols (BGP, OSPF, ISIS), Layer 2 & Layer 3 technologies, multicast, MPLS, VPN technologies, and scripting (Perl/Python/Unix).
- Onsite work requirement at HPE office; weekend and pager rotation coverage as per roster.
Ideal Candidate Profile
- Expertise with large-scale network troubleshooting and deep knowledge in routing, switching, security, or SDN domains relevant to Juniper products.
- Experience with Juniper certifications (JNCIS/JNCIP/JNCIE) or similar Cisco certifications (CCNA/CCNP/CCIE) and familiarity with multiple vendor platforms (Cisco, Arista, Alcatel).
- Ability to handle high-impact customer issues independently with strong technical ownership and proficiency in replicating and resolving complex network faults.