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Tier-1 brand, metro role, mid-level generalist Apps Support, and 4-8 year range drive high competition.
Skills transferable but financial domain controls and trading/applications context require domain familiarity.
Explicit 4-8 year requirement and regulated banking environment raise screening rigor.
Provide technical and business support for Citi Applications users, handling issues independently and collaborating with technology partners for long-term solutions.
Participate in application releases, disaster recovery testing, and post-release checkouts ensuring stability, efficiency, and effectiveness of application support.
Act as liaison between users, technology teams, and vendors while developing and maintaining technical support documentation and analyzing applications for risks and vulnerabilities.
4-8 years of relevant experience in applications support or related technical areas.
Bachelor’s or University degree or equivalent experience.
Basic understanding of application support procedures, problem management tools, and financial markets/products.
Demonstrated experience with issue tracking, reporting tools, and participation in process improvements.
Experienced in independently managing technical support tasks with moderate autonomy and judgment.
Skilled in communication and diplomacy to effectively influence and coordinate among diverse stakeholders including users, technology teams, and vendors.
Demonstrates good understanding of business and technology strategy with commercial awareness and a proactive approach to risk assessment and compliance.