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Tier-1 brand, generic operations supervisor title, metro location, and broad skillset increase applicant competition.
Card and chat operations require banking-specific domain knowledge, limiting cross-industry transferability.
Explicit 8 years' experience, supervisory requirement, domain-specific Card/Chat operations and degree make filters strict.
Lead and mentor an operations support team of up to 10 members, delegating tasks and streamlining workflows.
Oversee training, monitor team performance, provide feedback, and recommend HR actions such as pay changes or terminations.
Analyze operational data to identify and resolve routine problems impacting the department, and act as backup for manager when needed.
Total 8 years of experience with 2-5 years in related business including minimum 1 year supervisory experience.
Experience in Card Operations or Chat Operations is mandatory.
Bachelor’s degree or equivalent experience required.
Proficiency in Microsoft Office required.
Experienced in managing small teams with hands-on leadership and performance management capabilities.
Comfortable operating with limited supervision and exercising independent judgment.
Background suited to operational environments requiring effective problem solving, risk assessment, and client service focus.