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Tier-1 brand, generalist customer-experience role in metro Chennai with broad requirements increases applicant density.
Shipping-specific requirements make cross-industry transfers difficult, requiring logistics domain experience.
Requires mandatory shipping experience and customer-service KPIs but no explicit years, so moderate filter.
Own and manage the end-to-end shipment cycle to ensure cargo transport aligns with promised transport plans.
Proactively track shipments, resolve customer issues by engaging stakeholders, and reduce service recovery incidents through anticipatory problem-solving.
Act as primary customer contact to build strong relationships, improve service, and promote added value services to grow customer business.
Shipping industry experience is essential.
Experience handling high-volume voice calls, emails, and chat with customers.
Graduate with a bachelor's degree.
Fluent in English with strong communication skills. Work Experience Required: Not explicitly mentioned in the JD.
Demonstrated success in customer service roles within shipping or logistics.
Strong problem-solving skills with ability to manage multiple systems and unfamiliar tasks.
Commercially aware with excellent communication, relationship-building, and conflict resolution skills.