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Tier-1 brand, metro location, and a generalist operations role create high candidate competition.
Operational import skills are moderately transferable but retain logistics-specific bias for cargo clearance roles.
No explicit years, certifications, or rigid technical filters imply generally lenient shortlisting criteria.
Manage import-related customer requests via email ensuring timely and professional responses.
Maintain and produce daily, weekly, and monthly operational reports accurately.
Collaborate with Frontline Customer Experience teams to resolve issues and ensure smooth cargo clearance, while updating SOPs and identifying process improvements.
Strong communication skills for effective stakeholder management.
Good analytical skills for reporting and process review.
Willingness to work flexible shifts as per business needs.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in operational roles involving import cargo management or logistics customer service.
Comfortable working in dynamic, shift-based environments with process and tool adaptability.
Ability to work collaboratively across teams and geographies in a large global organization.