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Tier-1 employer, mid-level generalist DevOps role in metro with broad Kubernetes and cloud requirements.
Core Kubernetes, cloud, and platform operations skills are broadly transferable across industries.
Explicit years plus mandatory Kubernetes and leadership skills create moderate rigidity without niche certifications.
Lead and manage a team of Compute Platform Ops Engineers supporting FactSet’s internal developer platform and containerized compute services (Kubernetes-based) across data centers and cloud.
Oversee first-tier support via chat and ticketing, plan and execute component upgrades, and implement improvements to optimize operational efficiency and incident response.
Drive automation of administrative tasks and enhance platform documentation to maintain peak platform performance and user support.
Bachelor's degree in Computer Engineering or equivalent professional experience.
3+ years of professional software engineering experience.
Strong proficiency in Kubernetes.
Experience in team management, technical leadership, customer support, incident management, change management, release management, and container technologies.
Experienced in managing operational teams for large-scale Kubernetes/containerized compute platforms in hybrid data center and cloud environments.
Skilled in incident and release management with a focus on automation and improving operational workflows.
Comfortable in a leadership role requiring close collaboration with platform users and cross-functional teams to maintain platform reliability and support.