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High—Tier-1 brand, remote role, generalist service title, mid-level experience, metro location.
Medium—infrastructure skills transfer across industries, but healthcare/regulatory context raises domain specificity.
High—explicit 3 years plus mandatory Windows/SQL/AD/networking skills and regulated healthcare deployment context.
Implement, configure, and maintain Digital Computational Pathology IT solutions including server software, storage platforms, and infrastructure for healthcare clients.
Provide advanced remote technical support, troubleshooting, incident and escalation management to resolve complex issues and minimize customer downtime across Asia Pacific.
Collaborate with project teams, scanner engineers, and customers to ensure successful installations, upgrades, and software lifecycle management; act as trusted technical contact during implementations.
Minimum 3 years experience in IT environments, specifically in production environments with service level agreements (SLAs).
Proficient in Microsoft Windows OS, Microsoft SQL, Active Directory, Group Policies, networking, and security technologies.
Bachelor's degree in Informatics or related field, or equivalent practical experience.
Ability to support customers remotely across Asia Pacific, with occasional travel for rare onsite visits.
Experienced in managing complex IT infrastructure within healthcare or similarly regulated environments, focusing on server and storage platforms.
Capable of independently managing escalations and technical support issues with strong problem-solving skills.
Comfortable engaging with cross-functional teams and customers remotely, adapting to new technologies, and working outside normal hours when required.