HR Business Partner
PhonePe (company site, opens in a new tab)5–7 yrsBengaluruOn-siteDirect career pageEst. 18–28 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Drive end-to-end employee lifecycle management for Customer Experience (CX) function at PhonePe, aligning HR strategies with CX business goals.
- Lead strategic workforce planning, translating business targets into detailed headcount and budgeting plans for frontline, operational and leadership teams.
- Shape organizational design by optimizing structure, roles, and workflows, and oversee talent management initiatives including onboarding, performance, succession, and retention of critical and high-potential talent.
Minimum Requirements
- MBA/PGDM in HR from a Tier-1 Business School.
- 5-7 years of HR experience with at least 3 years as a core HR Business Partner supporting large operational or corporate teams.
- Strong business acumen, analytical skills, and stakeholder management capabilities.
- Work Experience Required: 5-7 years with 3+ years core HRBP experience.
Ideal Candidate Profile
- Experienced in strategic HR partnering with a focus on operational efficiency and large-scale organizational planning in CX or customer-facing contexts.
- Demonstrated ability to translate macro business goals into operational HR strategies and talent solutions.
- Proven track record in managing complex organizational design, talent lifecycle, and retention strategies for frontline and leadership roles in a fast-growing digital/tech environment.