Fraud Operations Consultant, Rentals
Zillow (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 8–14 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Investigate listing-related issues and customer concerns for Zillow’s national rental brands, ensuring high-quality listings.
- Collaborate with real estate professionals, consumers, and internal teams to identify fraud and provide resolutions beyond automated detection.
- Analyze trends and deliver actionable feedback to product and engineering teams to improve fraud mitigation and listing quality.
Minimum Requirements
- Experience in a fraud operations role, preferably within an e-commerce platform.
- Strong data analytic skills with the ability to detect and interpret fraud-related trends.
- Ability to work onsite in Zillow India office approximately 80-100% of the time; must live within reasonable commuting distance.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Comfortable handling fraud investigations involving customer-facing interactions and cross-team collaboration.
- Able to rapidly identify fraud trends and develop mitigation strategies in a fast-paced environment with quick turnaround.
- Experienced in using multiple customer support channels and adapting to evolving technology and processes.