Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Tier-1 brand, mid-level generalist support title, metro location, and broad skillset requirements drive high competition.
Enterprise support skills transfer across software vendors, but product-specific platform knowledge raises sensitivity to some extent.
Explicit 5+ years plus mandatory Linux, SQL, Java/Python, and web server debugging makes shortlisting highly strict.
Provide advanced-level technical support and troubleshooting for the Alation Data Intelligence Platform, focusing on complex issues and escalation management.
Serve as Subject Matter Expert (SME) in at least one support specialization area, supporting customers and internal teams.
Develop and maintain technical documentation such as knowledge base articles and conduct technical enablement sessions; build lab setups to replicate and resolve problems.
Bachelor's degree in Computer Science.
Minimum 5 years of experience as a support engineer for enterprise software application support.
Experience troubleshooting Linux, running shell commands, SQL with relational databases such as Oracle and Postgres, debugging applications written in Java and/or Python.
Willingness to work in rotational shifts.
Experienced in troubleshooting enterprise-level software issues with strong technical debugging skills across Linux, databases, and application layers.
Specializes in one or more technologies like Postgres internals, JDBC, Elasticsearch, NoSQL, MongoDB, or Hadoop ecosystem components.
Comfortable working in a dynamic, high-growth environment requiring active knowledge sharing and customer-facing support.