Senior CS Enablement Program Manager
Zscaler, Inc. (company site, opens in a new tab)7+ yrsBengaluruOn-siteDirect career pageEst. 18–32 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own the enablement roadmap for a specific Customer Success function (Professional Services, Technical Services Management, or Support) aligned to function priorities.
- Manage stakeholder relationships, including monthly syncs and roadmap alignment, ensuring programs deliver measurable business value.
- Design and deliver structured enablement programs (onboarding, new-hire, intermediate, advanced learning) and report quarterly on their impact on at least two business outcomes.
Minimum Requirements
- 7+ years experience in program management, enablement, or customer-facing Customer Success / Professional Services role.
- Demonstrated use of AI tools to enhance workflows and problem-solving.
- Strong stakeholder management and ability to deliver end-to-end structured programs.
- Excellent communication skills for both technical and leadership audiences.
Ideal Candidate Profile
- Experienced managing enablement functions or programs within Professional Services, Technical Services Management, or Support domains.
- Able to operate between high-level strategy and hands-on execution with a focus on measurable business impact.
- Comfortable working in fast-paced environments and aligning multiple stakeholders towards common goals with disciplined prioritization and business-case building.