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Tier-1 employer and metro location but niche Medallia certification reduces candidate pool.
Medallia specialization limits transferability despite transferable web and API skills across industries.
Mandatory Medallia certifications and explicit 5–10 years requirement enforce strict filtering.
Develop, maintain, and optimize the Medallia platform to support Volvo Trucks’ global customer experience initiatives.
Work closely with Product Owner and managers to deliver outputs supporting Volvo Trucks’ customer feedback management across the full customer journey.
Become an expert in Medallia configuration and technical delivery methodologies within the company’s IT landscape.
5–10 years of hands-on development experience on the Medallia platform.
Mandatory certifications: Medallia Admin and Medallia Product Certification.
Strong skills in Medallia Classic Configurator, JavaScript, TypeScript, HTML, CSS, and API integration.
Work Experience Required: 5–10 years explicitly mentioned in the JD.
Experienced in designing or implementing CX platforms or customer feedback journeys with strong Medallia expertise.
Comfortable working in an agile, cross-functional global environment interacting with multiple stakeholders.
Possesses knowledge of data structures, analytics tools, and preferably exposure to AI/ML, text analytics, and CRM platforms like Salesforce.