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Tier-1 employer, common Java/support title, mid-level (2-4y) in metro increases applicant density.
Core devops/support skills are transferable, but banking domain and ITIL add moderate specialization.
Explicit 2-4 years L2 support requirement plus ITIL and production support expectations.
Monitor and manage application support operations including incident, request, and problem management per SLA/OLA standards.
Drive major incident management and crisis resolution, ensuring business continuity and production stability.
Lead post-mortem analysis, knowledge base management, and continuous production improvement initiatives including automation and process enhancements.
2-4 years of relevant experience in application support (L2 Support) including incident, request, problem, and change management.
Basic knowledge of Java programming and Unix environment.
Familiarity with testing tools (Postman), monitoring tools (PUTTY, ELK stack), and basic RDBMS skills (SQL, stored procedures).
Work Experience Required: 2-4 years relevant application support experience.
Experience operating within ITIL frameworks covering incident, problem, change, and request management.
Strong analytical skills with ability to investigate complex production issues and perform impact analysis.
Comfortable working in agile/continuous delivery environments with exposure to CI/CD tools (e.g., Jenkins, XLDeploy).