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Tier-1 brand, mid-level generalist role in metro with broad vendor-management responsibilities increases applicant competition.
Skills are moderately transferable across industries but client-facing facility experience creates domain sensitivity.
Explicit 3-5 years requirement, facility management background and vendor experience tighten shortlisting criteria.
Manage end-to-end delivery and quality of soft services including housekeeping, security, landscaping, pest control, waste management, and reception at assigned facilities.
Oversee vendor management, ensuring compliance with SLAs, conducting performance reviews, and handling contract negotiations and renewals.
Serve as primary client contact for soft services, addressing escalations, driving client satisfaction, and managing budgets with focus on cost control and reporting.
Bachelor's degree in Facility Management, Business Administration, Engineering, or related field.
3-5 years of experience in facility management focusing on soft services operations and vendor management.
Proficiency with facility management software and Microsoft Office; knowledge of health, safety, and environmental regulations relevant to facility operations.
On-site work location in Gurugram, Haryana; Scheduled weekly hours: 48.
Experience in commercial real estate or corporate facility management environments managing multiple vendors and client relationships.
Strong operational management focus on quality assurance, compliance, and continuous improvement in soft services delivery.
Comfortable handling budget preparation, cost optimization, and financial reporting related to facility soft services.