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Tier-1 employer, metro Mumbai, mid-level generalist facilities role attracts many qualified applicants.
Role requires FM and hospitality soft-service expertise, reducing cross-industry transferability.
Explicit 6–8 years FM experience plus hospitality and housekeeping specialization creates strict selection filters.
Manage and improve outsourced soft service contracts including cleaning, security, reception, helpdesk, pantry, and mailroom to meet KPI and SLA targets.
Maintain building operational procedures, inventory, and supply contracts ensuring service reliability and client satisfaction.
Prepare and deliver regular client reports and manage vendor relationships, including contract management and performance evaluations.
6-8+ years experience in Facility Management focusing on Soft Services, preferably with Housekeeping experience in the hotel industry.
On-site work location: Mumbai, Maharashtra, India.
Flexible to work in shifts.
Knowledge of Occupational Safety requirements and proficiency in PC literacy for managing operations and reporting.
Experienced in managing multi-service outsourced facility contracts with demonstrated success in achieving KPIs and customer satisfaction.
Skilled in vendor management and continuous improvement initiatives aligned with client goals.
Capable of leadership responsibilities including decision-making, problem-solving, and effective communication with diverse stakeholders.