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Tier-1 brand and metro location increase applicant density, offset by vendor-specific networking requirements.
Role demands vendor-specific Juniper networking expertise and certifications, limiting cross-industry transferability.
Requires deep networking skills and vendor certifications but lacks an explicit years requirement, so moderately strict.
Serve as the primary customer advocate and single point of contact for all post-sales service needs with Juniper products.
Manage service delivery including escalation, coordination among Juniper teams, and ensuring SLAs are met for service cases and major projects.
Conduct network health checks, evaluate risk and performance, recommend optimizations, and liaise with engineering to resolve product quality issues.
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6) and protocols (VRRP, OSPF, BGP, Multicast, MPLS VPN).
Knowledge of advanced technologies like Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is preferred.
Experience with ITIL framework processes is advantageous; automation experience is valuable.
Work Experience Required: Not explicitly mentioned in the JD; role is onsite at HPE office in India.
Experienced in working with large enterprises or network service providers supporting complex network environments.
Strong technical expertise in Juniper networks preferred, including relevant certifications (e.g., JNCIS/JNCIP/JNCIE) or industry equivalents.
Capable of proactive customer engagement and cross-team collaboration to manage escalations, risks, and service delivery effectively.