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Tier-1 brand and metro location increase applicants, but senior regulated banking requirement limits the pool.
Requires deep regulated banking operations and risk experience, so cross-industry transferability is low.
Explicit 12+ years, mandated banking/regulatory experience and delivery of AI-enabled transformation make filters strict.
Lead business and institutional banking operations from India, managing customer outcomes, service quality, risk, and operational performance.
Oversee a portfolio of operational services including client onboarding, account servicing, payments, lending operations, documentation, fulfillment, and exception management.
Drive transformation initiatives focused on automation, AI-enabled solutions, operational excellence with defined governance, implementation, and measurable benefits.
Minimum 12 years of experience in banking, financial services, client service, or a comparable regulated operations environment.
Strong leadership experience in regulated banking or financial services operations.
Good understanding of business and/or institutional banking clients, products, servicing models, and operational risk.
Bachelor's degree in Finance, Accounting, Business, Commerce, Technology or related field preferred.
Experienced in managing multiple operational processes within regulated banking environments and balancing competing priorities.
Proven ability to influence senior stakeholders across business, product, technology, risk, and leadership.
Demonstrated success delivering operational transformation including automation and AI-enabled solutions with adherence to responsible AI and operational controls.