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Strong brand, remote role, generalist engineer title, mid-level experience, and metro location increase competition.
Infrastructure, Windows, SQL and networking skills are broadly transferable across industries, so low sensitivity.
Explicit 3+ years requirement plus mandatory Windows, SQL, AD and networking skills impose moderate selection filters.
Implement, configure, and maintain Digital Computational Pathology IT solutions including server software, storage platforms, and infrastructure for healthcare customers in Asia Pacific.
Provide advanced remote technical support, including troubleshooting, incident, and escalation management to resolve complex issues and minimize downtime.
Collaborate with project teams, scanner engineers, and customers for installations, upgrades, software lifecycle management, and act as technical advisor to ensure smooth delivery.
Minimum 3 years of experience in IT environments working with production and service level agreements (SLAs).
Proficient in Microsoft Windows OS, Microsoft SQL, Active Directory, Group Policies, networking, and common security technologies.
Bachelor’s degree in Informatics or related field, or equivalent practical experience.
Work location: Remote support across Asia Pacific with occasional site visits; onsite presence not explicitly required.
Experienced in supporting complex healthcare IT systems and digital pathology software solutions.
Strong independent problem solver capable of managing technical issues with minimal supervision while interacting effectively with customers.
Comfortable working flexible hours including occasional out-of-hours support, and skilled in clear technical communication and documentation in English.