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Tier-1 brand, metro location, broad toolset requirements, and visible platform role drive high competition.
Regulatory and financial services experience preferred, but core DevOps skills remain moderately transferable across industries.
Explicit 12+ years requirement plus mandatory platform and regulated-experience makes shortlisting highly strict.
Lead operational governance and end-to-end service delivery for enterprise Observability, Monitoring, Event Management, and Developer Tooling platforms.
Own major incident and escalation management, including cross-team coordination and executive communications during service disruptions.
Manage vendor relationships, capacity planning, compliance, and continuous service improvement initiatives for critical enterprise platform services.
Bachelor's Degree in Computer Science, IT, Engineering, or related discipline.
12+ years of experience in IT Infrastructure Operations, Service Delivery, or Platform/Engineering Operations, preferably in highly regulated environments.
Proven experience managing enterprise observability and monitoring tools like Dynatrace, Elastic/ELK, SCOM, Azure Log Analytics, ServiceNow Event Management, GitHub Enterprise, Azure DevOps.
Strong knowledge of ITIL disciplines including Incident, Problem, Change, Capacity, Availability, and Service Level Management.
Experienced managing service delivery and operational leadership in compliance-driven, large-scale enterprise environments, ideally Financial Services or similar regulated sectors.
Skilled in coordinating multi-disciplinary teams including Engineering, Operations, Security, and Vendors to ensure platform reliability and modernization.
Demonstrates strategic focus on operational excellence via governance, risk management, capacity planning, and vendor performance optimization.