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Strong employer brand and Bangalore location increase competition, though senior, niche SAP Lead-to-Cash specialization limits candidate pool.
Role requires industry-relevant Lead-to-Cash and SAP experience, making background moderately sensitive across industries.
Explicit 12+ years requirement plus mandatory Lead-to-Cash, SAP and transformation experience enforces high shortlisting strictness.
Own and improve end-to-end Lead to Cash processes across customer management, sales operations, order management, customer service, and invoicing to deliver sustainable business value.
Collaborate with Business Process Owners, functional teams, and Digital & Technology partners to design future-state processes, support global standardization, and drive SAP S/4HANA enabled transformation.
Manage stakeholder engagement, governance, process performance measurement, and transition planning to ensure continuity and realise benefits during Enterprise Transformation.
12+ years of experience in customer-facing Lead to Cash processes, including sales operations, order management, and billing, preferably in FMCG or Consumer Health sectors.
Strong functional and technical understanding of SAP ERP Order-to-Cash processes; experience with SAP S/4HANA is advantageous.
Proven experience in business process design, standardization, and supporting transformation or ERP change initiatives.
Experience using CRM platforms (Veeva/Salesforce) and project/process management tools such as Jira.
Experienced operating at senior level within complex global organizations managing cross-functional commercial operations and customer-facing processes.
Able to influence and align diverse stakeholders through strong communication and governance engagement for enterprise-scale process transformation.
Skilled in balancing local and enterprise priorities, driving standardization, adoption, and continuous improvement within large transformation programs enabled by SAP S/4HANA.