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Strong employer brand plus metro location create moderate applicant density for a generalist security L2 role.
Security operations skills transfer across industries but require managed-services and SOC process experience, giving medium sensitivity.
Requires managed-security service experience and ticketing tool proficiency, producing moderate filtering of applicants.
Ensure operational continuity of clients' security infrastructures by monitoring, investigating, and resolving technical incidents within SLAs.
Manage ticket queues with emphasis on second-level support, incident logging, and effective communication across teams and clients.
Collaborate with automation teams to optimize and automate routine tasks; contribute to change management and quality audits of incident tickets.
Experience with managed security services infrastructure and ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
On-site work requirement.
Work Experience Required: Not explicitly mentioned in the JD.
Proven capability in operational security support with responsibility for incident and change management in managed services environment.
Strong communicator able to engage across diverse cultures and social groups, facilitating client-focused problem resolution.
Adaptable and planning-oriented individual comfortable managing workload under pressure and adjusting to dynamic circumstances.