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Tier-1 brand, common mid-level HRBP role (5–7 yrs) and metro location increase competition.
Role targets HRBP for large-scale CX operations and fintech scale, requiring similar industry background.
Mandatory Tier-1 MBA plus 5–7 years and 3+ years core HRBP increases shortlisting strictness.
Drive end-to-end employee lifecycle management for the Customer Experience function, ensuring alignment with business goals.
Translate operational targets into headcount requirements and optimize organizational design to enhance efficiency.
Lead talent management practices including onboarding, performance management, succession planning, and employee engagement within CX.
MBA/PGDM in HR from a Tier-1 Business School.
5-7 years of HR experience, with at least 3 years as a core HR Business Partner supporting large-scale operational or corporate teams.
Strong business acumen, analytical skills, and stakeholder management capability.
Work Experience Required: 5-7 years total; 3+ years core HRBP experience.
Experienced HRBP capable of aligning workforce strategy with dynamic business and operational goals in a high-scale digital/tech environment.
Proven ability to drive strategic workforce planning, organizational design, and operational efficiency improvements.
Strong analytical approach to talent management, retention strategies, and embedding inclusive HR practices within customer-centric teams.