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Tier-1 brand, metro location, and generalist monitoring role increase applicant density.
Core cloud and monitoring skills are transferable, but contact-center/voice focus adds moderate specialization.
No strict years or mandatory certifications; basic troubleshooting and communication prioritized.
Provide first-line support by monitoring private and public cloud infrastructure for clients' Collaboration, Contact Centre, and Voice systems.
Identify and resolve technical incidents early to ensure service level agreements are met and services remain operational.
Execute approved maintenance tasks such as patching, configuration changes, and update or create knowledge articles to optimize service delivery.
Diploma or bachelor's degree in Information Technology, Computing, or equivalent experience.
Basic troubleshooting skills and knowledge in network, voice, collaboration, and contact centre services.
Strong communication skills with the ability to work across different cultures and social groups.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in triaging client cases accurately with correct severity and impact assessment and thorough documentation.
Capable of working effectively in on-site environments and flexible to put in extra hours when needed.
Operates well under pressure with adaptability and strong client-oriented communication skills.