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Tier-1 brand, metro location, and mid-level generalist ITIL operations role drive high competition.
ITIL and service delivery skills transfer across IT services but require domain-specific experience.
Explicit 6-8 years requirement and mandatory ITIL/service delivery experience increase shortlist strictness.
Oversee and administer ITIL-based service support and technical account management including incident ownership and client account management on a 24x7 basis.
Manage and coordinate service delivery processes such as incident, problem, request, change, service level, and configuration management.
Analyze and report service level compliance and operational effectiveness; contribute to continuous improvement initiatives and process development.
6-8 years of relevant experience required.
Undergraduate degree or equivalent combination of education and work experience.
Solid understanding of ITIL processes and principles mandatory.
Ability to perform office requirements and travel domestically/internationally as required.
Experience managing large or complex service delivery processes or projects with limited supervision.
Capable of analyzing statistical data trends related to service level compliance and operational effectiveness.
Skilled in continuous improvement activities supporting client or internal processes with good communication skills.