Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Tier-1 brand, mid-level principal product title, and metro location create high candidate density.
Platform SaaS product and internal/external consumer experience required, limiting cross-industry transferability.
Explicit five-year product experience plus principal-level platform expertise and cross-functional requirements increase strictness.
Lead the Action Platform product, connecting and orchestrating automations across Zendesk and other systems, addressing both internal and external customer needs.
Set the strategic vision and roadmap while driving execution of new features and enhancements with own engineering teams and cross-functional collaborators including sales and customer success.
Define success metrics and ensure platform scalability to handle thousands of rule executions efficiently with minimal infrastructure impact.
Bachelor’s Degree mandatory.
Minimum 5 years of Product Management experience delivering customer-focused SaaS products, including front-end, back-end, and API design and delivery.
Must be physically located in Karnataka or Maharashtra and willing to work in a hybrid onsite/remote model as per team requirements.
Experience building platform products used internally and in customer-facing solutions preferred but not strictly mandatory.
Experienced in managing complex platform products with multiple internal and external stakeholders across distributed locations.
Skilled in balancing trade-offs between performance, cost, and user experience for large scale SaaS environments.
Proven ability to engage and influence senior stakeholders up to SVP level, and collaborate deeply with engineering and cross-functional teams to deliver measurable product outcomes.