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Popular CSM title and Hyderabad metro location increase applicant density despite mid-tier employer.
Skills are largely transferable across SaaS and tech, though some product-specific domain knowledge is required.
No explicit years or certification requirements; hiring likely skills, CRM experience, and cultural fit driven.
Own the overall engagement, success, and retention of assigned customer accounts, ensuring client objectives are met by driving adoption of Blackbaud’s platform.
Develop and maintain comprehensive Customer Success Plans with clients, including strategic communication cadences and progress reviews.
Collaborate cross-functionally to resolve client issues, manage escalations, capture client feedback, and support revenue growth and retention.
Ability to work primarily during U.S. business hours (9 AM to 5 PM Eastern Time), including possible after-hours support and holiday coverage.
Technical proficiency in consultative technical discussions; experience with CRMs (e.g., Salesforce) and CSPs (e.g., Gainsight) is advantageous.
Advanced level English communication skills, both written and verbal, with capability for strategic client conversations.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in customer success or client engagement roles involving strategic account management and platform adoption.
Comfortable operating in fast-paced, dynamic environments requiring proactive communication and cross-functional collaboration.
Skilled in data-driven decision-making and client advocacy to drive retention and growth outcomes.