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Mid-level generic HR SSC role in Chennai metro with common skill requirements increases competition.
Transactional HR SSC skills are broadly transferable across industries despite multilingual and voice-process preferences.
Explicit 1–5 year requirement plus multilingual and Workday preferences creates moderate shortlisting filters.
Support and advise employees and managers on HR tools and processes across master data, recruitment, talent management, reward and recognition, and learning and development.
Process and validate HR transactions, handle queries via voice and non-voice channels while meeting quality targets and service level agreements.
Collaborate with HR teams to maintain process documentation, report performance data, and participate in process improvement initiatives.
Work Experience: 1 to 5 years in HR-related roles.
Education: Any Bachelor's degree; Human Resources graduation is a plus.
Language Skills: Proficient in English, Hindi, and at least two regional languages (Malayalam/Telugu).
Availability: Willingness to work in different time zones/shifts.
Experienced with HR processes in shared service or call center environments, preferably with voice-based support.
Familiarity with HR platforms like Workday and a strong service mindset to enhance employee experience.
Ability to manage multiple HR domains with attention to quality, adherence to SLAs, and process improvement orientation.