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Strong Tier-1 brand but highly senior, niche production-support role reduces applicant density.
Technical skills transferable, but financial services and vendor-management experience increases domain specificity.
Explicit 15+ years requirement plus mandatory AWS, DB, scripting, and vendor-management expertise.
Own end-to-end global production support for an agentic AI platform integrating multiple upstream and downstream systems across Front, Middle, and Back Office.
Manage 24×7 follow-the-sun support model across India, US, UK, and Europe, including internal teams and external managed-services vendor; primary escalation point for all production issues.
Lead incident management, root cause analysis, capacity planning, vendor governance, and partnership with DevOps/SRE for automation and reliability improvements.
15+ years in application/production support with L1–L3 ownership experience.
Proven leadership managing global support operations and vendor-managed delivery models with follow-the-sun coverage.
Hands-on experience with AWS, Linux/Windows OS, databases (MongoDB, Oracle, Sybase), and scripting languages (Shell/Python).
Experience with enterprise schedulers (Autosys, Control-M), ITSM tools (ServiceNow, JIRA), and production monitoring platforms.
Experienced leader in large scale, vendor-partnered global support operations managing complex, multi-system financial technology platforms.
Strong operational governance skills with proven ability to enforce SLAs, runbooks, and escalation protocols across distributed teams.
Technical collaborator familiar with site reliability engineering and DevOps environments, able to drive automation and influence engineering roadmaps based on operational insights.