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Strong employer brand, common Scrum Master title, mid-level seniority, and likely metro hiring increase candidate competition.
Agile and Scrum skills are broadly transferable across industries despite some banking domain preferences.
Mandatory SAFe/CSM certification, explicit years requirement, and people/vendor management increase screening strictness.
Lead and manage delivery activities of multiple Scrum/Kanban teams supporting strategic initiatives under Global Operations Initiatives & Technologies.
Collaborate with product owners, engineering teams, and stakeholders to ensure Agile best practices (Scrum/SAFe) are followed across sprint planning, execution, and delivery.
Drive continuous improvement in Agile processes, facilitate stakeholder communication, and prioritize production support activities to meet project timelines.
Bachelor's Degree with minimum 6+ years overall experience, or 8+ years experience without a degree.
At least 3 years experience in developing and implementing information systems.
Certified Scrum Master (CSM) or SAFe certification mandatory.
Experience in people/vendor management and strong knowledge of Agile methodologies required.
Experienced leader in SAFe-based Agile delivery managing multiple cross-functional teams in large projects.
Ability to manage complex stakeholder communications across business, technical, and vendor teams with strong decision-making skills.
Prior exposure to Contact Center Technology or large banking/financial services projects preferred but not mandatory.