T&T- Customer - CS&D - Manager | Project Management (PMO) | Bengaluru
Deloitte (company site, opens in a new tab)7–10 yrsBengaluruHybridDirect career pageEst. 20–30 LPA
Posted on 1 Sept
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Reach people at Deloitte
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Deloitte you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Own program governance and establish governance forums, steering committees, and working groups for a large-scale Contact Centre Transformation leveraging Generative AI and digital technologies.
- Develop and maintain integrated program plans tracking milestones, dependencies, budgets, resources, and deliverables across multiple workstreams, ensuring timely execution and risk management.
- Prepare executive-level status reports, dashboards, and steering committee packs; drive stakeholder alignment and action tracking; monitor transformation KPIs and escalate delivery risks related to AI and operational readiness.
Minimum Requirements
- 7-10 years of experience in PMO, program management, transformation, or consulting, preferably in contact centre, CX, or digital transformation.
- Strong understanding of contact centre operations and transformation journeys.
- Proficiency in MS Excel, PowerPoint, and project management tools.
- Base location in Bengaluru with mandatory office presence at least 3 days a week; relevant degree (MCA, MTech, MBA, B.Tech, BBA, BSc, BE, B.Com).
Ideal Candidate Profile
- Experienced in managing complex, multi-workstream digital transformations involving AI, Generative AI, automation, and conversational AI technologies.
- Capable of communicating complex AI and technology concepts into clear business updates for CXOs and varied stakeholders.
- Skilled in program governance including RAID management, dependency management, and executive reporting, with a track record of driving risk mitigation and stakeholder alignment.