Manager Network Operations
Veradigm (company site, opens in a new tab)7+ yrsPuneOn-siteDirect career pageEst. 16–28 LPA
Posted on 1 Sept
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Job description
Structured overview of role & requirements
About This Role
- Ensure at least 99.99% infrastructure availability via monitoring, maintenance coordination, and incident management.
- Lead operational incident response, including troubleshooting, escalation, root cause analysis, and driving corrective/preventive actions to resolution.
- Own and improve monitoring pipelines, alert management, runbooks, documentation, reporting, shift coverage, and cross-team collaboration to optimize network operations.
Minimum Requirements
- 7+ years in IT operations, infrastructure support, network operations, cloud operations, or related fields.
- 2+ years experience leading or acting as a lead in a Network Operations team (Preferred).
- Hands-on experience with enterprise monitoring and observability platforms (eg. Grafana, PagerDuty, ThousandEyes, Azure Monitor, Amazon CloudWatch).
- Strong knowledge of AWS and Microsoft Azure platforms with troubleshooting experience for cloud-hosted services.
Ideal Candidate Profile
- Experienced in managing full lifecycle of operational incidents across complex, multi-component infrastructure.
- Comfortable leading cross-functional teams and driving continuous improvement in operational procedures and automation.
- Strong technical background in ITIL-based monitoring, event/incident management, and cloud infrastructure troubleshooting.