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Metro, mid-senior generic people-lead role with US healthcare requirement and recognizable employer increases applicant competition.
Role requires specific US healthcare experience and benefits/claims knowledge, limiting cross-industry transferability.
Explicit 8–12 years and required US healthcare domain and people-management skills raise filter strictness.
Manage day-to-day operations of US healthcare processes ensuring performance objectives and internal metrics (AHT, Utilization, Quality, TAT, Productivity) are met.
Lead capacity planning and forecasting including open enrollment, hiring, and redeployment decisions.
Own people management including performance appraisals, employee retention, engagement, and liaison with business partners for process updates and training materials.
8 to 12 years of experience in US healthcare processes, preferably with benefit configuration and claims testing experience.
Bachelor’s or Master’s degree required.
Strong skills in Excel, PowerPoint, reporting, and US healthcare knowledge.
Willingness and flexibility to work US shifts.
Experienced leader capable of managing operational teams in US healthcare with a strong understanding of claims testing and benefit configuration.
Proficient in capacity planning, forecasting, quality metrics, and process improvements with experience handling stakeholder and partner management.
Comfortable working in a metrics-driven environment with responsibility for employee performance, retention, and cross-team collaboration.