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Tier-1 employer, metro Mumbai, generalist L1 engineer role with broad skills increases applicant competition.
Core IT support skills transfer across industries, but voice/contact-center domain adds moderate specificity.
No explicit years or mandatory certifications; basic troubleshooting required.
Provide first-line support for clients' Collaboration, Contact Centre, and Voice systems by monitoring cloud infrastructure and resolving technical incidents.
Execute approved maintenance tasks such as patching and configuration changes, and handle telephonic or chat client support.
Identify opportunities to optimize workflows, update knowledge articles, and automate routine tasks to enhance service delivery.
Basic troubleshooting skills in network, voice, collaboration, and contact centre services.
Diploma, bachelor's degree, or relevant qualification in Information Technology or Computing (or equivalent experience).
Strong communication skills with ability to work across cultures and social groups.
Work Experience Required: Not explicitly mentioned in the JD. On-site workplace requirement.
Capable of effective case triage, ensuring accurate severity classification and comprehensive documentation.
Adaptable and resilient under pressure with a positive outlook to manage changing circumstances.
Experienced in client communication with commitment to creating a positive client experience through clear updates and understanding client needs.