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Tier-1 brand, common L2 security role, and Mumbai metro increase candidate density.
Security operations skills transfer across industries but require managed-services domain experience, so medium sensitivity.
Requires managed-security operations experience and ServiceNow familiarity though no explicit years or certifications.
Monitor, identify, investigate, and resolve security infrastructure incidents efficiently within SLA.
Manage client tickets including logging, resolution updates, and second-level support escalation as needed.
Collaborate with automation teams to optimize processes, contribute to change management, and support project work.
Experience with managed security services and security infrastructure support.
Working knowledge of ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Operates well in a structured managed services environment handling security incidents and client escalations.
Strong client focus with effective communication skills across diverse cultures and teams.
Capable of planning, adapting to change, and collaborating with automation and cross-functional teams.