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Tier-1 brand, metro location, and broad generalist responsibilities create moderate candidate competition.
High because the role requires hospitality/facilities and client-facing workplace domain expertise, limiting cross-industry fit.
High due to an explicit 8+ years requirement and industry-specific hospitality/facilities experience demand.
Own the customer-centric workplace experience for occupants and guests within the assigned portfolio, serving as the single point of contact for daily workspace needs and issue resolution.
Lead client relationship management to ensure service level agreements (SLAs) and key performance indicators (KPIs) are met, while driving continual operational improvements based on feedback and data analysis.
Manage and develop the workplace experience team to deliver consistent, high-quality hospitality and workspace services aligned with client requirements and operational procedures.
Minimum 8+ years of experience in hospitality, specifically in hotel, aviation industry, or coworking spaces.
Proficient in MS Office suite and experienced in managing service delivery with SLAs and KPIs.
Location requirement: On-site in Hyderabad, Telangana State, India.
Bachelor’s degree in Hotel Management, business, or related field preferred but not mandatory; Work Experience Required: 8+ years as specified.
Experienced in leading and developing young, millennial teams with strong people management and leadership skills.
Demonstrates proactive client relationship management with ability to engage across organizational levels and manage conflict between client and firm requirements.
Capable of data-driven problem solving and strategic thinking to implement long-term operational improvements and efficiency initiatives in a fast-paced environment.