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Tier-1 brand, generic consultant title, and metro location increase competition density.
Customer experience skills transfer broadly, but imports/logistics specifics increase domain sensitivity.
No explicit years or technical requirements and broad responsibilities imply low shortlisting strictness.
Provide customer channel management and case management services to customers post-onboarding.
Support customer onboarding, relationship management, contract, and dispute management activities.
Perform skilled technical, administrative, or operational tasks, working independently on routine assignments under supervision.
Skills developed through job-related training and on-the-job experience in customer service or related discipline.
Ability to exercise independent judgment within defined boundaries and escalate non-routine problems.
Limited job and business knowledge at the time of hiring is acceptable.
Work Experience Required: Not explicitly mentioned in the JD.
Experience operating within standardized work routines and methods in customer service roles.
Capable of performing specialized administrative or operational tasks independently with limited scope complexity.
Comfortable working under supervision with the ability to escalate complex issues appropriately.