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Strong employer brand, metro location, and generalist operations manager title increase applicant competition.
SAP/order-management focus and German stakeholder experience moderately limit cross-industry transferability.
Preferred SAP/CRM skills and German-language plus international stakeholder experience increase screening rigor.
Establish and manage customer service, order management, and commercial back-office operations supporting ZEISS teams and customers in Germany.
Ensure accurate, timely handling of customer requests, service tickets, quotations, orders, invoicing, and master data in CRM/ERP systems.
Stabilize and improve the operating model, document workflows, build stakeholder trust, and help define future team scale-up in India.
Professional experience in customer service, order processing, order management, or commercial back-office operations, preferably for technical products or services.
Hands-on experience with SAP/ERP systems; SAP S/4HANA experience is advantageous.
Strong written and verbal communication skills in English; working knowledge of German preferred.
Work Experience Required: Not explicitly mentioned in the JD.
Experience working with international stakeholders, especially European or German teams, indicating capability to collaborate across cultures.
Demonstrated operational excellence, ownership, and maturity in managing customer operations and order management.
Comfortable working in a start-up style environment building new processes and operating models with strong process discipline and continuous improvement focus.