Lead - Identity Operations Support
Raytheon Technologies Corporation (RTX)Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Provide advanced engineering-level support and operations for SailPoint IdentityIQ in a global IAM environment.
Manage incident triage, resolution, communication, and continuous improvement using ServiceNow and Jira.
Participate in audit support, root cause analysis, reporting, and IAM projects to enhance operational performance and compliance.
Minimum Requirements
3-5 years of hands-on technical experience supporting IAM solutions, preferably SailPoint IdentityIQ.
3-5 years of Digital/Information Technology experience total.
Bachelor's degree in computer science or related field, or 5+ years of IAM technical experience without degree.
Strong familiarity with Identity-related systems: SailPoint, WorkDay, Microsoft Active Directory, Exchange, Office 365, LDAP, plus ITSM tools like ServiceNow.
Ideal Candidate Profile
Experienced in managing complex IAM operations and incident problem management at scale with a global user base.
Strong ability to analyze incident trends, drive root cause analysis, and lead continuous improvements in IAM systems.
Comfortable working independently and collaboratively with geographically dispersed teams and stakeholders including leadership and partners.