Lead - Identity Operations Support
Raytheon Technologies Corporation (RTX) (company site, opens in a new tab)3–5 yrsBengaluruOn-siteDirect career pageEst. 12–22 LPA
Posted on 31 Aug
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Job description
Structured overview of role & requirements
About This Role
- Provide advanced engineering-level support and operations for SailPoint IdentityIQ in a global IAM environment.
- Manage incident triage, resolution, communication, and continuous improvement using ServiceNow and Jira.
- Participate in audit support, root cause analysis, reporting, and IAM projects to enhance operational performance and compliance.
Minimum Requirements
- 3-5 years of hands-on technical experience supporting IAM solutions, preferably SailPoint IdentityIQ.
- 3-5 years of Digital/Information Technology experience total.
- Bachelor's degree in computer science or related field, or 5+ years of IAM technical experience without degree.
- Strong familiarity with Identity-related systems: SailPoint, WorkDay, Microsoft Active Directory, Exchange, Office 365, LDAP, plus ITSM tools like ServiceNow.
Ideal Candidate Profile
- Experienced in managing complex IAM operations and incident problem management at scale with a global user base.
- Strong ability to analyze incident trends, drive root cause analysis, and lead continuous improvements in IAM systems.
- Comfortable working independently and collaboratively with geographically dispersed teams and stakeholders including leadership and partners.