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Metro-based entry-level SWE title at a known SaaS employer with common skillset yields high competition.
Role requires Salesforce platform experience and CRM familiarity, moderately limiting cross-industry transferability.
Explicit 0–2 years plus mandatory Salesforce and data management skills create medium shortlisting strictness.
Own day-to-day support and resolution of Salesforce and Lead-to-Order (L2O) production issues through ticket management.
Perform Salesforce troubleshooting, basic configuration updates, data loading and maintenance to ensure system integrity and operational workflows.
Provide light QA assistance including smoke and regression testing to support quality standards and collaborate with cross-functional teams on requirement gathering and testing risks.
0–2 years experience in Business Analysis, Systems Analysis, Quality Assurance, or related technology role.
Basic experience with Salesforce platform configuration and familiarity with data loading tools (e.g., Data Loader, Workbench).
Technical knowledge of software delivery lifecycle, API testing basics, and database/data integrity verification.
Work Experience Required: 0–2 years relevant experience. Notice period: Not explicitly mentioned in the JD.
Entry to junior-level professional comfortable working collaboratively with business and technical teams in a fast-paced environment.
Experience or aptitude for troubleshooting, root cause analysis, and problem resolution in Salesforce or CRM support contexts.
Able to handle operational support tasks including ticket management, data maintenance, and light QA testing with a focus on process improvement and documentation.