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Tier-1 firm, metro location, and mid-level generalist role attract high applicant density.
Highly specific retail banking processes, core banking systems, and regulatory expertise limit cross-industry transferability.
Explicit years, mandatory banking domain experience, and regulatory requirements make filtering strict.
Own and optimize retail banking processes across Deposits, Lending, and Payments from discovery through rollout and continuous improvement.
Collaborate with business, operations, risk/compliance, and technology teams to ensure process efficiency, compliance, and customer satisfaction.
Lead mapping of current processes, design future processes aligned to regulatory standards, document requirements and control frameworks, and manage UAT, defect triage, and production readiness.
3–5 years of experience in retail banking process consulting with exposure to Deposits, Lending, or Payments (cross-domain exposure preferred).
Bachelor's degree in Engineering (BE/BTech) or MBA.
Strong knowledge of RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, and card dispute/chargeback rules.
Hands-on experience in documenting BRD/FRD, process mapping (BPMN), SOPs, and leading UAT.
Experienced in managing stakeholder expectations and translating business needs into functional requirements in retail banking.
Familiar with core banking systems (Finacle/Flexcube), LOS/LMS, payment switches, and platforms integration.
Comfortable driving process improvements using standards like Lean/Six Sigma and supporting risk/compliance audits and operational risk controls.