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Tier-1 firm, mid-level banking-process role in Mumbai attracts many qualified applicants.
Role demands retail banking, payments, and regulatory expertise, limiting transferability across industries.
Explicit 4–7 years plus mandatory core-banking, regulatory, and BA skills drive strict shortlisting.
Own and optimize retail banking processes across Deposits, Lending, and Payments from discovery through rollout and continuous improvement.
Collaborate with business, operations, risk/compliance, and technology stakeholders to enhance efficiency, compliance, and customer satisfaction.
Lead process documentation (BRD/FRD, BPMN), UAT planning and execution, and implement process metrics to drive continuous improvement.
3–5 years of experience in retail banking process consulting with strong exposure to Deposits, Lending, or Payments (cross-domain preferred).
Postgraduate or professional degree required; BE/BTech and MBA specifically mentioned.
Strong knowledge of banking regulations and compliance including RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms.
Hands-on experience with process documentation, BRD/FRD, BPMN mapping, and UAT leadership.
Experienced in managing end-to-end process optimization and solutioning in retail banking core systems (e.g., Finacle, Flexcube) and related platforms.
Capable of working cross-functionally with stakeholders to translate business needs into functional requirements within a regulated environment.
Familiar with Lean/Six Sigma methodology and skilled in using Excel and PowerPoint for management communication.