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Tier-1 brand, metro location, and mid-level generalist operations role increases candidate competition.
Strong banking process, Core Banking and regulatory requirements create high domain specificity.
Explicit 4–7 years requirement plus mandatory banking domain, Core Banking and regulatory experience enforces strict filters.
Own and optimize retail banking processes across Deposits, Lending, and Payments from discovery through rollout and continuous improvement.
Collaborate with business, operations, risk/compliance, and technology teams to drive efficiency, compliance, and customer satisfaction.
Lead documentation (BRD/FRD, process maps, SOPs), UAT planning/execution, process metrics implementation, and support audits and training for adoption.
3–5 years of retail banking process consulting experience with strong exposure to Deposits, Lending, or Payments (cross-domain exposure preferred).
Degree required: MBA or BE/B.Tech.
Mandatory skills: Core Banking systems and Business Analysis.
Strong regulatory & compliance knowledge: RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms.
Experienced in mapping and optimizing banking workflows with hands-on BRD/FRD documentation and BPMN process mapping skills.
Familiar with Core Banking systems (Finacle/Flexcube), LOS/LMS, payment gateways, and UAT leadership.
Data-driven with ability to implement process metrics (TAT, FTR, AHT, STP, payment success rate) and apply continuous improvement methodologies (Lean/Six Sigma).