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Tier-1 brand, metro locations, senior generalist title, and broad ServiceNow skills increase applicant competition.
Role requires deep ServiceNow platform expertise and certifications, limiting cross-industry transferability.
Explicit 8+ years, 5+ ServiceNow hands-on, and certification preferences enforce strict screening.
Lead full-lifecycle ServiceNow implementations across multiple modules including incident management, change management, CMDB, ITSM, and ITOM from discovery to go-live and post-support.
Own delivery outcomes including quality, timelines, and budgets with full accountability, making technical and architectural decisions aligned to client needs.
Serve as primary client-facing delivery lead managing expectations, conducting workshops, and mentoring consulting team members.
8+ years in IT service management or related enterprise software delivery.
5+ years hands-on ServiceNow configuration, development, and customization across multiple modules.
Proven experience leading end-to-end ServiceNow implementations independently.
ServiceNow platform certifications (System Administrator, Application Developer, or higher) strongly preferred.
Experienced in managing client relationships and conducting technical workshops with non-technical stakeholders.
Strong technical foundation in ServiceNow architecture, scripting (JavaScript/GlideScript), workflows, and integrations for complex solution design.
Background in delivery leadership including team mentoring and commercial awareness such as scoping work and managing budgets.