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Tier-1 employer and common banking operations role, but German-language requirement narrows candidate pool.
Specialized clearing and settlement expertise is banking-specific, so background fit sensitivity is high.
Mandatory banking domain knowledge, German language skill, and people management imply medium strictness.
Manage daily production and processes in Trade Services including Settlement Matching, Fails, Instructions, Reconciliation, and Trade Investigation.
Ensure service levels and quality targets are met or exceeded, including escalation of exceptions and reporting to clients and management.
Coordinate training, documentation, coaching, and quality control to improve productivity and process adherence within the team.
Graduate or Postgraduate degree mandatory.
Strong communication skills in English and German.
Proven proficiency in computer use and ability to create and maintain MIS reporting.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in Trade Services operations with strong domain knowledge of core and cross-trained processes.
Able to manage people, prioritize work, and drive continuous improvement in quality and productivity within a team environment.
Skilled in leveraging AI tools responsibly to enhance productivity and optimize workflows, demonstrating critical judgment on data and AI outputs.